Auto Valio

 

    TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)

IMPORTANT NOTICE

 

        When ordering Auto Valio’s Shipping services you, as “Shipper”, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that Auto Valio Shipping accepts the Shipment unless otherwise agreed in writing by an authorised officer of AVS.

“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means AVS chooses, including air, road or any other carrier. A “waybill” shall include any label produced by AVS automated systems, waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost.  “AVS” means any member of the AVS Express Network.

 

        AVS may perform any of the following activities on Shipper’s behalf in order to provide its services to Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations, (2) act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver’s import broker or other address upon request by any person who AVS believes in its reasonable opinion to be authorised.

 

Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:

        1-it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport                                Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods), any                  applicable government department or other relevant organisation;

        2-no customs declaration is made when required by applicable customs regulations;

        3-it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer form negotiable instruments, precious metals                  and stones; real or imitation firearms, parts thereof, weapons, explosives and ammunition; human remains, pornography or illegal                      narcotics/drugs),

         4- it contains any other item which AVS decides cannot be carried safely or legally, or its packaging is defective or inadequate.

 

         A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about AVS deliveries :

 

1.1 When will I receive my delivery?

 

       when you buy and want to ship with us, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

 

When placing your order, we consider these factors when calculating the Estimated Delivery Date :

 

• Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.

• Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

 

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.

 

1.2 How to prepare for your delivery?

 

       AVS  has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery.

 

1.3 Who needs to sign for my delivery?

 

       Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and AVS. AVS that has been contracted  to perform the delivery will not be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

 

1.4 What am I responsible for upon delivery?

 

       Please be sure to sign the Delivery Order Note in the presence of the AVS representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at 1-224-543-0689 within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

1.5 What additional fees may apply?

 

      There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

[For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]

 

1.6 Delivering to a Tradeshow or Convention Center?

 

       In order to ensure that your delivery is processed as quickly as possible; please contact us by calling 1.224-543-0689. Please indicate to the advisor that your order will be delivered to a tradeshow, convention center or a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery.