Return Policy
If you are not entirely satisfied with your purchase, simply return the item within 90 days with your receipt. Refunds will be issued in the same method of payment as the original payment . A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store.
Sorry, we cannot accept returns on products with damages or changed conditions.
Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
Cars may be exchanged within 90 days. Please refer to the AVS contacts on Return Policy.
For items purchased online or over the phone we offer 3 return options for your convenience:
1. If you would like to return the item to your local Auto Valio store, please print out and bring a copy of your Order Acknowledgement or Order Confirmation as your receipt. Please note that the in-store return policy* will apply – For transactions with an original receipt: A credit will be issued to the original card used to make the purchase. Original card must be present at time of return. A state or government issued ID is required for identification purposes only. This is required for all returns and exchanges made online. Information from your ID will be retained in a company-wide database to be used only for authorizing returns. We reserve the right to refuse a refund without a receipt.
2. If you would like to have your merchandise picked up or exchanged, please contact AVS Home Shopping Customer Service at 306-314-0635. Our hours are Monday - Friday from 8am - 5pm . In some cases, return and/or exchange delivery fees may apply. Please note that we may request for you to email/send pictures of damaged or defective merchandise.
3. If you would like return your item(s)that were purchased online via Website, please send the item(s) back to this addresses. Please include a copy of your Order Confirmation in the return package:
AVS Ecommerce Returns Department
4780 North Scottsdale Road,
Scottsdale, AZ 85251,United states
*Online or Phone purchases only
